Owner Resources

Local & Service Area

• What areas of Los Angeles do you manage properties in?

  We manage residential properties throughout the greater Los Angeles area, including Silver Lake, Los Feliz, Echo Park, Atwater Village, Highland Park, Eagle Rock, Glassell Park, Mount Washington, Elysian Valley, West Hollywood, Culver City, Palms, Mar Vista, Playa Vista, Studio City, Sherman Oaks, Valley Village, North Hollywood, Burbank, Glendale, Pasadena, Altadena, Monrovia, and surrounding communities. If you're not sure whether your property falls within our service area, give us a call — we're happy to let you know.

• Are you familiar with LA-specific landlord-tenant laws, like AB 1482 and local rent stabilization ordinances?

  Yes — this is one of the most important reasons to work with a property manager who is based in and genuinely focused on Los Angeles. We stay current on California state law as well as city and county-specific regulations, including AB 1482 (the Tenant Protection Act), the Los Angeles Rent Stabilization Ordinance (RSO), just cause eviction requirements, relocation assistance rules, and habitability standards. LA's regulatory environment is complex and changes frequently, and we take it seriously — both to protect our owners and to treat residents fairly and lawfully.

Pricing & Fees

• What does property management cost in Los Angeles?

  Our management fee is 10% of the monthly rent collected — that's it. There are no hidden costs, no junk fees, and no surprise charges layered on top. That 10% covers a full suite of services including premium marketing, professional photography, tenant screening, lease preparation, maintenance coordination, monthly financial reporting, biannual property evaluations, and all six of our owner guarantees. We believe you should know exactly what you're paying for, and we've structured our pricing to reflect that.

• Are there any setup fees or leasing fees?

  There is a leasing fee charged when we place a new tenant, which covers the cost of marketing, showing, screening, and onboarding a qualified resident. There are no setup fees to get started, and importantly, there are no lease renewal fees when your existing tenant renews — something many management companies charge but we do not. We want long-term tenant relationships to be as frictionless as possible for you.

• Do you charge fees when the property is vacant?

  No. We don't charge a management fee when your property isn't generating rent. Our Results Guarantee means we don't get paid until you do. This keeps our incentives fully aligned with yours — we're motivated to find a great tenant quickly and keep them.

• Do you have any resident fees that are charged during the occupancy? If so, are they shared with the owner?

  Yes, we do have resident fees that are charged directly to the residents for services and programs that they obtain from our office. These are fees that we retain to offset the cost of managing the property and auxiliary programs so that we can keep more of your funds in your pocket.

Getting Started & Landlord Decision-Making

• Should I rent or sell my property in Los Angeles?

  That depends on your financial goals, timeline, and the current market — and it's a question worth thinking through carefully. We offer a free Rent vs. Sell Calculator on our website to help you compare the long-term income potential of renting against the proceeds of a sale. We're also happy to talk through your specific situation during a free consultation. As owners and investors ourselves, we understand this decision personally, and we'll give you an honest perspective — not just a pitch to manage your property.

• I've never rented my home before — where do I start?

  Start with a free rental analysis. We'll evaluate your property, give you a realistic rent range based on current market conditions, and walk you through what to expect from the management process. From there, we handle everything: preparing the property for market, professional photography, listing and showing, tenant screening, lease execution, and move-in. Most first-time landlords are surprised by how manageable it feels once they have the right team behind them. We'll answer every question you have — there are no silly ones.

• What happens if I want to move back into my property or sell it while it's under management?

  We understand that life changes. If you need to move back in, sell, or otherwise reclaim your property, we'll work with you to navigate that process properly and in compliance with California law, including any applicable notice requirements or tenant protections. We'll be upfront with you about what's required and help you handle the transition professionally. Our job is to serve your long-term interests, and sometimes that means helping you exit gracefully.

• Does your office solely decide on the price of the rent or is it something we work on together?

  We will provide you with our suggested rent price based our professional knowledge of the area coupled with analysis of the market rental rates. If you do not agree with the pricing, we will create a marketing plan which may include a plan to assess and lower the rental amount as needed. Please keep in mind that choosing a rental price that is contrary to the PMI Angel City recommended rate will opt you out of the 30-day rental guarantee.

• Can you assist in utility setup for my property? If yes, what if any cost is associated with this service?

  Yes, we can assist you in setting up the utilities for your property. We have a utility set up cost and require additional funds in your reserve account to cover all deposits and fees that may be required by the utility companies.

• If I am purchasing a property with a resident already in place, how would the transfer of the documents and funds look?

  At the time of closing, all deposits, prorated rents, and any other resident funds should be surrendered to you. We will need these items as well as any lease agreements, ledgers, keys, remotes, or other details for the property forwarded to us at our office. You can either arrange for those items to be delivered to us or we can make arrangements to retrieve them.

Tenant Screening & Placement

• How do you screen prospective residents?

  All occupants 18 and older must fill out our online application. Applicants are approved based on a scoring process that is fair and consistent to comply with Fair Housing regulations. We perform credit check to detect any collections, bankruptcies, and assess credit worthiness. Employment and Previous Rental History are verified by contacting their present employer and previous landlords. We also perform criminal background checks on all prospective residents.

• What is the average length of time a resident stays in a property once your team places them in the home?

  Our average residents stay in a property for 2 to 2.5 years. The type of property, location, and how the property maintenance is managed are all contributing factors when it comes to resident retention.

• The current resident lease is on a month-to-month basis. Do you recommend negotiating a new lease with the tenant?

  Yes, we have found that it is best practice to have your resident under a formal agreement with a set length of lease. We make our recommendations based on the resident history and market situation. However, we do look at each situation on an individual basis and ensure that we are aligned with your goals for the property.

Maintenance & Repairs

• How do you handle maintenance requests from residents?

  Work orders can be submitted electronically through our resident portals. Our maintenance coordinator will then assess the request and proceed with troubleshooting the issue with the resident and determining if a repair is required. If it is deemed that a technician is needed, the maintenance coordinator will contact the appropriate party to make the repair. If the repair is above the reserve amount that we agree to in your management agreement, you will be notified prior to the repair being authorized. If additional funds are needed to complete the repair we will request those in advance.

• What is your philosophy on repairs and replacement? Do you try to find the least expensive solution or do you prefer a more expensive option to create a repair or replacement will last?

  We have found in our professional experience that it is best to use mid-level parts for our repairs. We found that using the least expensive products led to the item ultimately costing more with more frequent replacement. However, we assess each situation and make sure any repairs being made make sense to both save cost and protect the asset.

• How do you handle emergencies at my property?

  We operate an after-hours emergency line for residents, so urgent maintenance situations — like a burst pipe or loss of heat — are handled promptly without you needing to be the one fielding a 2am call. Our maintenance coordinator triages the issue, contacts the appropriate vendor, and keeps you informed. For any repair that exceeds the pre-authorized reserve amount in your management agreement, we'll contact you before proceeding so you're always in the loop on significant expenditures.

• Do the damage costs charged to the Resident at move-out include all repairs, damage fees, and maintenance that the Resident is responsible for?

  Yes, when we perform the move out inspection we will compare it to the move in inspection and charge the residents for any damage, not including any wear and tear. We will then deduct that from the resident’s security deposit. If the damages exceed the amount of the deposit we will also attempt to collect additional funds to cover the cost. If the tenant does not pay the excess amount, we will pursue them in collections.

Lease & Resident Management

• When do you suggest that I have an occupied property evaluation performed by your office?

  We suggest an occupied property evaluation be performed every 6 months at a minimum to verify the condition of the property. This provides a proactive approach so that we can catch any potential issues before they turn into more costly repairs.

• How many evictions do you have each month?

  Due to our extensive resident screening process, we are proud to say that we deal with below average number of evictions annually. It is uncommon that we have an eviction on a monthly basis.

Technology & Transparency

• Do you have electronic and automated systems set up? How do I know what's happening with my property?

  Transparency is one of our core values. You have 24/7 access to an online owner portal where you can view real-time financial statements, maintenance activity, lease documents, and disbursement history. We also conduct two full on-site property evaluations per year and share written reports with photos. And because we believe in proactive communication — not just reactive updates — you'll hear from us before issues become problems, not after.

• What happens in the first 90 days of working with you?

  The first 90 days are about building a foundation of trust. We start with a pre-lease property evaluation to assess the condition of your property and identify anything that should be addressed before listing. From there, we move into premium marketing, tenant placement, and a thorough move-in inspection. Throughout this period, we keep you informed at every step. We're also confident enough in our service that we back this entire period with our 90-Day Happiness Guarantee — if it's not working for you, you can walk away, no fees, no questions.

What Makes Us Different & Our Guarantees

• What makes PMI Angel City different from other Los Angeles property management companies?

  A few things set us apart. First, we're owners and investors ourselves — we manage our own properties alongside our clients', so we approach every decision the way we'd want our own assets handled. Second, we're a women-owned business built around high-touch, concierge-style service. We're not a volume shop. We know our owners by name and take their calls seriously. Third, we back our service with six guarantees — including on-time payment, pet damage coverage, eviction protection, and a 90-day happiness guarantee — all included in our standard 10% management fee with no hidden costs. And finally, our marketing is premium: every listing includes professional photography and wide digital distribution, because we believe first impressions matter and better marketing attracts better tenants.

• Do you offer professional photography for my rental listing?

  Yes, and it's included as a standard part of our service — no add-on fee. We invest in professional photography for every property we list because quality visuals directly impact how quickly a property rents and the caliber of applicants it attracts. We also offer virtual staging when appropriate. In a competitive rental market like Los Angeles, presentation matters.

• What guarantees do you offer owners?

  We offer six guarantees, all included in our standard management fee:

  • Results Guarantee — We don't charge a management fee until rent is collected. We don't get paid until you do.
  • On-Time Payment Guarantee — You receive your disbursement by the 10th of each month, every month.
  • 90-Day Happiness Guarantee — If you're unsatisfied within the first 90 days, you can cancel with no fees and no hassle.
  • Pet Guarantee — We cover up to $1,000 in pet damage beyond the security deposit, so you can open your property to pet owners without the worry.
  • Lease Term Guarantee — If a resident leaves before their lease ends, we'll find a replacement at no additional leasing fee.
  • Eviction Protection Guarantee — In the rare event of an eviction, we cover up to $1,000 in attorney, legal, and servicing costs.

  We don't just say we provide great service — we put it in writing.